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Job Description

COMMUNITY REPRESENTATIVE

A CR’s role is to engage with physicians (members), servicing their needs to help build a sustainable asset in our community, while also encouraging their active participation in the various opportunities on offer. The spectrum for this role is broad and encompasses many aspects ranging across the following:

Reminding members about opportunities they have been invited to
Recruiting new members based on their suitability for telephone or online market research surveys
Customer / Member care
Collecting or confirming profile information
Dealing with honorarium payment issues
Making follow-up calls for verification / quality purposes
Requirements:

Excellent command of English (oral and written)
An excellent telephone manner
Developed interpersonal and communication skills
The ability to communicate with confidence at all levels
Good organizational skills and persistence
Good computer literacy is required
Experience in a call center would be an advantage
What do we offer?

Dynamic and challenging international experience;
Possibility to grow professionally;
Friendly, supportive team;
Flexible working hours;
Productivity bonus;
Full training program.


About SERMO

MISSIONOur mission is to revolutionize real-world medicine.We accomplish that by connecting doctors online to the support, wisdom, and insights of their peers, in their own countries and globally, across borders and geographies.Our goal is to drive medicine relentlessly forward by providing a safe and secure place for doctors to talk freely and openly. Our community of doctors connects and crowdsources the latest medical ideas; what used to take decades to disseminate now takes minutes.Our partners tap this vein to improve products at a rapid rate. Together, medicine improves not in increments, but in leaps and bounds. Our unique environment of physician and industry collaboration saves lives, every day.
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